Warranty claim form is ONLY for Consumers in the U.S. and Canada is 1 year parts and labor from the date

of the original purchase from a authorized dealer.


1. Email your warranty request by emailing to receive an RA number, please describe the product issue in your email.

2. Upon receiving an email reply from, complete this Form.

3. Include a COPY of the original dated purchase receipt.

4. Ship your Christmas Car Tree unit with the completed form via a TRACKABLE carrier to:

Christmas Car Tree Group
Attn: Returns Department
456 Pleasant Valley Way
West Orange, NJ 07052

5. Please make sure to include a return shipping address with the package.

Customer Information

Name *


* does not ship to PO Box addresses

Product Information

Date of Purchase:                                                                              Retailer:                                                                             

Problem (Please be specific)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       


Warranty replacements or returns are to be shipped to the above address. Turn-around processing requires 5-10 business days not including shipping time.

What We Will Do will at its option, either repair or replace, during the applicable warranty period, any part that proves defective in material and/or workmanship under normal consumer use. If a replacement system is sent, a new limited one year will be applied to the replacement system.

What Is Not Covered shall not be liable for any damage to the system resulting from reasonable wear and tear, misuse, abuse, neglect, accident or improper use, including failure to follow the applicable care instructions.

456 Pleasant Valley Way

West Orange, NJ 07052